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Frequently Asked Questions

How does The Otaku Box work?

Every month you'll receive a box full of fun anime and gaming items!    

Unlike other anime loot crate boxes, The Otaku Box features personalization!  Here's how it works, depending on which tier you're subscribed to:

The Otaku Box: each month I tally the most popular items among all of my subscribers and make sure to include products from the top 3-6 animes in each box, and a total of 4-6 items.

The Otaku Box + More Loot: I tally the preferences just from the More Loot subscribers, making it more likely that each box will have items from titles you love.   You're also eligible to vote on which items you receive, get Hentai items (if you wish!), have a reserved spot on the Figurine upgrade waiting list if it's sold out, and you get access to my Insider's Club (more info in the 'What is the Insider's Club?' FAQ below).  Your box will include 4-8 items of higher value and/or quantity than the Base box. 

The Otaku Box + Figurineevery item is from a title you choose, plus you'll get a figurine in each box (I choose from Nendoroid, Figma, Prize, and even Scale figurines!) you're eligible to receive Hentai items (if you wish!) and you get access to my Insider's Club (more info in the 'What is the Insider's Club?' FAQ below). 

What's the Insider's Club?

Glad you asked!  Those dedicated Otaku's that are subscribed to the  'Figurine' and 'More Loot' upgrade automatically become members of the Otaku Box Insider's Club.

As an Insider's Club member, you'll get to have more say in what comes in the box.  I send out monthly polls where you can either vote and/or choose on at least one item in an upcoming box!

The Insider's Club also features a special members-newsletter that showcases tons of behind-the-scenes info on Japan, from photos of rare finds in Nakano Broadway to details about upcoming boxes.  You'll be the only one in the know!

Finally, Insider's Club members are the only ones eligible for our monthly Super Box giveaway.  This is a massive box I give away each month, only to Club Members.  Inside you can expect to find a whole ton of loot, and possibly some one-of-a-kind items like signed manga, posters, and anime cells, large limited edition figurines, and more.  Each one will be different! 

-Liz 🌸

Is Hentai an option?

Yes!  If you're 18+, answer "Yes" to "Interested in Hentai?" in the survey you'll see after you complete your order.  This means you'll be eligible to receive one Hentai item per box.  Availability of naughty items varies a lot, but I'll do my best to include them!

Note: you must select either the More Loot or More Loot + Figurine upgrade option to receive Hentai loot.

How does the personalization work?

Every Otaku Box is personalized to some extent, with the exact amount depending on the option you chose during checkout.

After ordering, you'll see a form where you have the option to choose what anime and game titles you like, your T-shirt size, the ability to vote or pick (more about that below) the art on your T-shirt, Sticker, Button, and Wall Art, along with whether or not you'd like to receive Hentai loot and a few other questions.  I'll use this information to customize your box if you've selected a subscrition option that's eligible for customization.  I update the form each month, so don't forget to check back at!  

Figurine Upgrade: currently unavailable

If you choose the More Loot upgrade, you'll almost certainly receive at least one item (likely more!) from your preferred titles, and you'll be getting 3-5 additional items in addition to your T-Shirt, Sticker, Button, and Wall Art.  You will also be able to choose the art that appears on your T-Shirt, Sticker, Button, and Wall Art!  You'll also have the option to upgrade to the Figurine box when a spot opens if it happens to be full. You may also receive Hentai items on this subscription if you choose.  This upgrade also grants you acces to the Insider's Club, an exclusive club only newsletter and monthly giveaway!

If you opt for no upgrade, you'll receive 2-3 items in additon to your T-Shirt, Sticker, Button, and Wall Art, and I'll still collect your preferences and I will include items that the majority of subscribers want, but no items will be personally picked out for your box, nor will you be able to receive Hentai items.  You'll be able to vote on the art that appears on your T-Shirt, Sticker, Button, and Wall Art, and the art that gets the most votes will be included in all boxes.  

Is there a fee to join, and what about shipping?
Yes, there's a fee per box that varies depending upon subscription type, and starts at 34.95 USD. Shipping is a flat 5 US dollars in the US, 15 for outside the US, and 20 to Australia.  Shipping is automatically added to your subscription total during checkout.
When am I billed?

You'll be billed on approximately the 15th of the month (+/- 1 day, depending on your time zone).  This means that if you place your order between the 1st and the 14th, you'll be billed on the 15th of that month.  If you place your order on or after the 15th, you'll be billed the following month on the 15th and you'll receive your box at the end of that month.


Your box will be shipped on the last day of the month after you've been billed.  See above for my billing schedule!  You'll receive a tracking number via email when your box ships.

How easy is it to cancel?
Too easy! Cancel at any time, there is no penalty or fee!  If you have any questions or concerns, just reach out via live chat or email anytime.
What will I get?

Each Otaku Box always include a T-shirt, a 16x24” cloth wall art, a 6”+ die-cut sticker, and a button, all with the art/titles you choose


The Base Box will get 2-3 items in addition to the above and the ability to vote on which art appears on the above items each month, and you'll get the option to vote on what art you'd like to see on your T-shirt, sticker, button, and wall art. 

The More Loot box will receive 3-5 more items in addition to the above, and the ability to choose what art appears on the above items each month!  The More Loot box also gets you into the Insider’s Club, which includes the Club newsletter, the option for Hentai items (if you select to receive Hentai items, you’ll be getting at least *3* hentai items per box now!), and more personalized items.  

Even better, I’ll also collect a list of which anime titles you like, and do my best to make sure at least one item from at least one of your favorite titles appears in each box.  I can’t guarantee it, but I do my best!

As far as I know, no other anime loot crate is personalizing their boxes, so you’ve come to the right place if you want anime, gaming, and optionally Hentai items delivered each month along with the ability to personalize your box.  

Potential items include manga, posters, tins, plushies, art books, keychains, folders, pens/pencils, chopsticks, phone cases, small art pieces, cards, pins, stickers, coins, small figurines, art books, (premium figurines in the Figurine Box!) and more.  No, there are no spoilers (unless you're part of the Insider's Club)! 😉

If you've selected the Figurine box, you'll get a large, premium figurine in it's original Japanese retail packaging.  Expect Nendoroid, Figma, Prize, and even premium Scale figurines...and all figurines are licensed!


How do I update my preferences?
It's easy, just click here to update your anime, gaming, and loot preferences!  Looking for your account page?  That's here!
What's the refund policy?
We only bill you once your box has been prepared and is ready to ship.  Since we've reserved the spot and box for you, we can't offer a refund after you've been billed.  However, you may cancel at any time and you will not be billed for future boxes.
Does each box have a theme?
Instead of a theme, I'm all about customization!  After checkout there's a form you can fill out to let me know what your favorites are.  Then, I do my best to get them for you (depending on which subscription you've chosen, see the FAQ "How does the personalization work" for more info). 
How can I get in touch with you?

Email support (at)!  For collaborations, you must use this form instead

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