Question 1

How does The Otaku Box work?

Accepted Answer

Every month you'll receive a box full of fun anime items from anime titles you voted on. The winning animes are featured in the box every month. Each otaku box comes with a wall scroll, exclusive metal card, 1:9 scale figure (optional), and 4 - 6 more anime items.  Unlike other anime subscription boxes, The Otaku Box is influenced by a community vote of subscribers. You get to vote on the artwork on the wall scroll, the shirt and the anime titles featured each month. I also offer fanservice (ecchi) for the wall scroll!

Question 2

Is there a fee to join, and what about shipping?

Accepted Answer

Yes, there’s a fee per box of $29.95. Shipping is $8.99 in the US. Shipping is automatically added to your subscription total during checkout.

Question 3

When am I billed?

Accepted Answer

You pay for your first box at checkout. Make sure to check the prices and what you've added to the box. The box price starts at $29.95.  You will be charged again on the 1st of the month, even if you subscribe on the last day of the ongoing month.  There is a possibility you get charged again before your first box was shipped. But, DON'T PANIC, you will receive your box! Due to global shipping problems, delivery can be delayed.

Question 4

When does my anime box ship?

Accepted Answer

FIRST BOX If you purchased a box between the 1st and the 7th of the month, your box will ship that month on the 24th. If you purchased after the 7th, your box will ship at the end of the same month.  EVERY NEXT BOX Every next box will be shipped on the 24th of the month.  IMPORTANT There is a possibility you will get charged again before your first box has shipped (You made an order on the 28th, for example). But, DON'T PANIC, you will receive your box! Due to global shipping problems, delivery can be delayed.

Question 5

How easy is it to cancel?

Accepted Answer

Too easy! Cancel, pause, or modify your subscription at any time from inside of your account by logging in here. Of course, there is no penalty or fee for cancelling. For refunds, please see the Refund FAQ section.

Question 6

How and when do I vote for the titles and art I'd like to see?

Accepted Answer

1. At the beginning of every month I update the list of anime titles you can vote on based on availability (I reset all of the old votes received each month, because not all titles from the previous month will have products available)  2. Make sure you vote before the 6th of each month by following the link you received via email. If you lost it, just click hereDetails.  3. The art with the most votes will be featured on the wall scroll, while the losing artwork will be featured on the vote again at a later date (we all need a second chance). The winning shirt design is included in the box for those that add the shirt. The anime titles with the most votes that month will have items featuring them included in the box.  Note: boxes are not individually personalized.

Question 7

What is the scale anime figure size?

Accepted Answer

All new scale anime figures are made in 1:9 scale, 6 to 7 1/2 inches tall (15 to 19 centimeters). Very often anime figures are made in different positions (sitting, on their knees, etc). Be aware, these anime figures will not be as tall as the standing anime figures.

Question 8

What will I get, and what kind of anime figure is included?

Accepted Answer

Each Otaku Box includes a 16×24” cloth wall scroll and an exclusive metal card. You get to vote on the artwork featured on the wall scroll! T-Shirt add-on is option during checkout. All of the above, plus 4-6 extra anime-themed items, are in every Otaku Box.  Potential items include clothing, jewelry, plushies, keychains, folders, pens/pencils, chopsticks, phone cases, small art pieces, cards, pins, stickers, coins, small figurines, and more. No, there are no spoilers at all! I love keeping every box a mystery.  With the shirt, you can vote on what shirt design appears in the box. You can remove the add-on choices from your subscription if you decide to change your mind after getting a box. Hope to have you as a subscriber soon, and if you have questions, please email me at support [@] theotakubox.com

Question 9

What's the refund policy?

Accepted Answer

There are no refunds except in the case of the money back guarantee. Subscriptions are self managed and you have full control over your subscription, you may cancel at any time.  Refunds will be processed in 7-14 working days.

Question 10

Does The Otaku Box have licensed anime merchandise?

Accepted Answer

The Otaku Box doesn't feature items from other intellectual properties ('IPs'). Everything in The Otaku Box is created under my intellectual property exclusively for The Otaku Box, featuring art and products which I develop based on subscriber votes. This approach ensures that every item you receive is exclusive to The Otaku Box and can’t be found anywhere else.

Question 11

I saw online that The Otaku Box has bootlegged merchandise, is that true?

Accepted Answer

The Otaku Box doesn't feature items from third party IPs, so this statement is false. All characters, artwork, and products are developed in-house and are the intellectual property of The Otaku Box, inc. They may not be re-used, re-distributed, or re-created in any way without permission from The Otaku Box, inc.

Question 12

Is the site secure?

Accepted Answer

Yes! I use 100% bank level encryption provided by Shopify, a global leader in E-commerce.

Question 13

Is my information secure?

Accepted Answer

Yes! Even I can’t see your billing information, so it’s completely safe on my end!

Question 14

How does the guarantee work?

Accepted Answer

New customers can receive a refund before their first box ships. If your box has already shipped, you are not eligible for a refund. If you've received more than one box in the past, this guarantee does not apply to you and you are not eligible for a refund.  Refunds will be processed in 7-14 working days.

Question 15

Does each anime box have a theme, and how does the voting work?

Accepted Answer

Instead of a theme, subscribers get to vote on their favorite anime titles, and those with the majority vote inspire that months box. The vote form is sent to you when you subscribed, but if you lost it you can click hereDetails.

Question 16

How does leveling up work?

Accepted Answer

The longer you stay a subscriber, the higher your level becomes! There are three levels: Master, Hero, and Legendary. After being subscribed for three months, you'll achieve Master Rank, earning a Master Certificate, a bonus item, and an exclusive collectible for free! Six months of subscription advances you to Hero Level, where you'll receive a Hero Certificate, another bonus item, and another exclusive collectible in your box, also for free! Once you've been subscribed for 12 months, you'll reach Legendary Level, receiving a Legendary Certificate, an exclusive collectible that only my Legendary subscribers can get, and a bonus item in every box. How cool is that?  To gain levels, simply remain a subscriber. However, canceling your subscription will result in the immediate loss of levels gained. For example, if you cancel your subscription on the third of the month—the month you achieved Master Level—you will still receive the certificate and the bonus item. But if you resubscribe later, you will not retain the Master Level.

Question 17

How can I get in touch with you?

Accepted Answer

Please don't hesitate to contact me: support@theotakubox.com

Question 18

How does the Otaku Forum work?

Accepted Answer

The Otaku Forum is a place for anyone interested in anime, manga, anime figures, gaming, and any other hobbies. This is a safe place for anyone to discuss, rant, talk, and share. To join, all you need to do is go to ecchi.ai/Fam and create a profile. To see all beginner guides and community guidelines, please check this Topic. To install the Discourse App, please check this Topic.

Question 19

What Is an Anime Box?

Accepted Answer

An anime box is a subscription box for otakus! Subscribers receive surprise anime merchandise of their favorite anime and manga every month! What you get with the Otaku Box isn't random either; you can vote on your favorite anime to be featured.  Another big plus is that the reasonable price saves you time looking for anime items in stores. Many subscribers feel that receiving a box of fun anime merch is like a birthday or Christmas gift every month!  There are different styles of anime boxes out there to fit different tastes, too! Some packages are for otakus who prefer to stick with specific items such as manga or Japanese candy and those who'd rather have a little bit of everything. The Otaku Box offers a bit of everything for all!

Question 20

Need to know more?

Accepted Answer

You can find more information hereDetails.

Question 21

Did you miss a previous anime box scale figure?

Accepted Answer

Log in to your account and visit the anime figure store. You can purchase past anime figures or items that are still in stock. Please note that I produce a limited quantity of each item. Once they are sold out, they won't be restocked.

Question 22

Since The Otaku Box produces only original merch, how do I see my favorite titles and waifus?

Accepted Answer

Your favorite waifu may have a somewhat similar but unique and distinctive 'alternate reality' version in the The Otaku Box universe, and if not, your vote will affect what waifus join the The Otaku Box universe in the future! That being said, The Otaku Box doesn't feature items from third party IPs, which also increases the value of the merchandise in the box as it's one-of-a-kind!

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Type

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